Refund policy

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange. We do not offer returns!

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at sistahgirlstore@gmail.com. Please note that exchanges will need to be sent to the following address: [1 Lester Ct. New Castle De. 19720]

If your exchange is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be honored

You can always contact us for any return question at sistahgirlstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Exchange
We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sistahgirlstore@gmail.com